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ITIL 4 High Velocity IT (HVIT)

ITIL 4 High Velocity IT (HVIT)
Course Description Overview

Course Specifications

The use of these materials assumes delivery by a properly accredited trainer through an appropriately certified training organization.  

Course Number:

035087

Course Length:

3 days

Course Description Overview:

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.


ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.


This course explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.


ITIL4 Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.


Course Objectives:

This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ‘digital’ with more confidence, to develop practical competences, and to be valued contributors in the digital domain.


They want to improve how they and their co-workers:

  • Help get customers’ jobs done – helping customers become who they seek to become
  • Keep raising the bar – taking things to a significantly higher level
  • Trust and are trusted – as professional knowledge workers in a healthy workplace
  • Accept ambiguity and uncertainty - not scared of not knowing an answer
  • Commit to continual learning – all as part of their daily work

The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to:

  • Make the right digital investments
  • Realize and deliver digital products and services quickly
  • Provide digital products and services that are highly resilient to disruption
  • Ensure that the service consumer realizes value from the digital products and services
  • Assure conformance of activities with governance, risk and compliance requirements.
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices


Target Student:

Who should attend this course and why is it beneficial to gain this certification?


Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.


The ITIL 4 HVIT Qualification would most likely suit the following delegates:

  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
  • Existing ITIL qualification holders wishing to develop their knowledge

The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.


Prerequisites:

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

Course-specific Technical Requirements Hardware:

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Course-specific Technical Requirements Software:
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Course Content:

ITIL4 Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.


This ITIL 4 module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.


The course content includes:


Part 1 – The Nature of High-velocity in a digital world



Overview of the key ITIL 4 high-velocity terminology


Understand when the transformation to high velocity IT is desirable and feasible


Understand the five objectives associated with digital products – to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realization and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interaction between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements.



Part 2 – ITIL operating model – digital product lifecycle



Understand how high velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle



Part 3 – Fundamental concepts for delivering HVIT



Understand the following concepts:

  • Ethics
  • Safety culture
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

Use the principles, models and concepts to contribute to:

  • Help get customers’ jobs done
  • Trust and be trusted
  • Commit to performance
  • Deal with uncertainty
  • Improve by being inquisitive



Part 4 – Achieving value with digital products



Know how the service provider ensures valuable investments are achieved.


Know how to use the following practices to contribute to achieving valuable investments:

  • Portfolio management
  • Relationship management

Know how the service provider ensures fast deployment is achieved


Know how to use the following practices to contribute to achieving fast deployment:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing

Software development and management


Know how the service provider ensures resilient operations are achieved


Know how to use the following practices to contribute to achieving resilient operations:

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

Know how the service provider ensures co-created value is achieved


Know how to use the following practices to contribute to achieving co-created value with the service consumer:

  • Relationship management
  • Service design
  • Service desk

Know how the service provider ensures assured conformance is achieved


Know how to use the following practices to contribute to achieving assured conformance:

  • Information security management
  • Risk management
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