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ITIL ®4 Leader: Digital and IT Strategy (DITS)

ITIL ®4 Leader: Digital and IT Strategy (DITS)
Course Description Overview

Course Specifications

The use of these materials assumes delivery by a properly accredited trainer through an appropriately certified training organization. 

Course Number:


Course Length:

3 days

Course Description Overview:

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.

This course is designed to take practitioners and organizations on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum; this fulfils the enterprise’s evolution into a digital enterprise and enables business value co-creation. The guidance also highlights four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.

ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.

Course Objectives:

The new guidance contained in DITS – based on expert research input from around the world – explores the use of the ITIL framework to support organizations on their digital transformation journey.

This covers:

  • The internal and external factors to consider while crafting digital strategy
  • How IT strategy differs from digital strategy and how they can be integrated
  • Create a digital strategy that achieves the most value from digital
  • Implementing and sustaining digital strategy.
  • Developing and nurturing digital capabilities for continual business innovation and value co-creation

For more digitally mature organizations, the guidance provides a structured and flexible approach for addressing service management challenges and uses the potential of modern technology to achieve the most value from digital.

This will help them reflect holistically and improve their existing digital strategy blueprint, which they have adopted through testing, learning and failing. And this will add coherence to future transformation, which is a never-ending process.

For organizations just starting their digital journey, DITS is a framework to help them benefit from the experience and expertise of others. This guidance will give them greater confidence when formulating digital strategy.

Target Student:

Who should attend this course and why is it beneficial to gain this certification?

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course.

Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

The ITIL 4 DITS Qualification would most likely suit the following delegates:

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge

The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.


In order to access ITIL® 4 Leader Digital & IT Strategy exam, students must:

  • Have obtained ITIL® 4 Foundation certificate or ITIL® 4 Managing Professional Transition certificate
  • Have attended an accredited training course
  • Complete and receive a passing score on the 4 Case Study Assignments included in the course (click here for more information)
  • Have a minimum of three years of IT managerial experience
Course-specific Technical Requirements Hardware:


Course-specific Technical Requirements Software:
Course Content:

ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.

The course content includes:

ITIL Guiding Principles to All Aspects of Digital and IT Strategy

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate

Leverage Digital Strategy to React to Digital Disruption

  • Digital Technology
  • Digital Business
  • Digital Organisation
  • Digitisation
  • Digital Transformation
  • Business Strategy and Business Models
  • Digital and IT Strategy
  • Products
  • Services
  • Relationship Between Digital, IT Strategy and Components of ITIL SVS.

Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain

  • Environmental Analysis
  • External Analysis: PESTLE
  • Internal Analysis: Four Dimensions of Service Management

How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments

  • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
  • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
  • Explain and Compare Three Levels of Digital Disruption:
  • Ecosystem
  • Industry/Market
  • Organisational
  • Organisation’s Position in a Particular Market or Industry
  • Influenced factors:
  • Achieving Customer/Market Relevance
  • Achieving Operational Excellence
  • Internal and External Focus
  • Balanced Approach
  • Digital Positioning Tool to Determine Appropriate Position for a Digital Organisation

Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

  • How to Apply Approaches to Achieve Customer/Market Relevance:
  • Customer Journeys
  • Omnichannel Delivery and Support
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer Feedback and 360° Approaches
  • How to Achieve Operational Excellence in the Four Dimensions of Service Management
  • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
  • Financial Policies
  • Portfolio Optimisation
  • Funding Projects, Products and Services
  • Balancing Cost of Innovation and Operation
  • Charging Models
  • Assess Strategic Approaches for Digital Organisations

Risks and Opportunities of Digital and IT Strategy

  • Concept of Risk Management in the Context of a Digital Organisation
  • Context of Digital and IT Strategy
  • Identify Risk
  • Assess Risk
  • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
  • Explain the Concept of Innovation, Including its Key Elements and Techniques
  • Apply Techniques to Develop and Maintain a Culture of Innovation

Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

  • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
  • How to Define and Communicate a Vision and a Strategy
  • How to Use Business Cases to Advocate for a Digital and IT Strategy

Implementation of a Digital and IT Strategy

  • How to Define Operating Models for Digital Organisations
  • Major Skills Required of Leaders in Digital Organisation
  • Apply Approaches to Strategy Coordination and Implementation:
  • Large-Scale Transformation
  • Incremental Transformation
  • Mergers and Acquisitions
  • Individual Changes
  • Approaches to POMs (Parallel Operating Models)
  • How to Assess Success of a Digital and IT Strategy
  • Typical Activities of a Digital Transformation Programme
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Certification reference (where applicable)