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Microsoft® Office Outlook 2019/2021: Part 1

Microsoft® Office Outlook 2019/2021: Part 1

Course Description Overview

Course Number:
Course Length:
1 day
Course Description Overview:
Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft® Office Outlook® to handle the messages and meeting invitations sent among employees. 

In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style. This material will benefit users of any current Office version. The classroom environment setup is based on Office 2019. 

This course is the first in a series of two Microsoft® Office Outlook® 2019/2021 courses. It will provide you with the basic skills you need to start using Outlook 2019/2021 to manage your email communications, contact information, calendar events, tasks, and notes. 

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification.
Course Objectives:
n this course, you will use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options; and organize your mail.

You will: 
Navigate Outlook to read and respond to email. 
Use the Address Book and format and spell check new messages. 
Attach files and insert illustrations to messages. 
Customize read and response options. 
Use flags, categories, and folders to organize messages. 
Create and work with Contacts. 
Create appointments and schedule meetings in Calendar. 
Create and work with Tasks and Notes.
Target Student:
This course is intended for people who have a basic understanding of Microsoft® Windows® and need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.
To ensure your success, you will need to have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, and manage files and folders. You can obtain this level of skills and knowledge by taking the following South African Career Campus course: 

Using Microsoft® Windows® 10
Course-specific Technical Requirements Hardware:
For this course, you will need one computer for each student and one for the instructor. 
Each computer will need the following minimum hardware configurations: 
1.6 GHz or faster 32-bit (x86) or 64-bit (x64) multi-core processor 
4 gigabyte (GB) RAM (64-bit) or 2 GB RAM (32-bit) 
20 GB available hard disk space (64-bit) or 16 GB (32-bit) 
Keyboard and mouse (or other pointing device) 
1280 × 1024 or higher resolution monitor recommended 
Network cards and cabling for local network access 
Internet access (contact your local network administrator) 
Printer (optional) or an installed printer driver Projection system to display the instructor's computer screen
Course-specific Technical Requirements Software:
Software requirements for all classroom computers: 
Microsoft® Windows® 10 Professional or Enterprise 
Microsoft® Office 2019 (Outlook and Word are the only Office applications used in this course)
Microsoft® Exchange Server (if setting up an on-premise Exchange Server) or Microsoft® Office 365™ licenses (if choosing to let Microsoft manage the Exchange Server)The Office 365 plan you use depends on the licensing available in your environment. If you wish to use a trial version for testing, Office 365 Business Premium and Office 365 Enterprise E3 are acceptable. 
If necessary, software for viewing the course slides. (Instructor machine only.)
Course Content:
Lesson 1: Getting Started with Outlook 2019 
Topic A: Navigate the Outlook Interface 
Topic B: Work with Messages 
Topic C: Access Outlook Help 

Lesson 2: Formatting Messages 
Topic A: Add Message Recipients 
Topic B: Check Spelling and Grammar 
Topic C: Format Message Content 

Lesson 3: Working with Attachments and Illustrations 
Topic A: Attach Files and Items 
Topic B: Add Illustrations to Messages 
Topic C: Manage Automatic Message Content 

Lesson 4: Customizing Message Options 
Topic A: Customize Reading Options 
Topic B: Track Messages 
Topic C: Recall and Resend Messages 

Lesson 5: Organizing Messages 
Topic A: Mark Messages 
Topic B: Organize Messages Using Folders 

Lesson 6: Managing Your Contacts 
Topic A: Create and Edit Contacts 
Topic B: View and Print Contacts 

Lesson 7: Working with the Calendar 
Topic A: View the Calendar 
Topic B: Create Appointments 
Topic C: Schedule Meetings 
Topic D: Print the Calendar 

Lesson 8: Working with Tasks and Notes 
Topic A: Create Tasks 
Topic B: Create Notes 
Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400 
Appendix B: Microsoft® Office Outlook® 2019 Common Keyboard Shortcuts
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Certification reference (where applicable)
Remote Software Environments